Nimis

Problem Statement

Command and Control (C2) operators experience operator burnout from information overload attributed to surveillance technology. We have determined that this information overload results from a user interface (UI) that is not customizable to the operators’ needs. Furthermore, we have discovered that this lack of a customizable user interface is due to a communication gap between the operator and the software developer; specifically, the operator has no medium to deliver feedback to the software developer.

Solution

Our solution addresses operator burnout and the feedback gap by introducing a streamline between operators and software developers. Firstly, addressing the UI. To effectively document an issue with the UI, a “feedback” feature will be directly incorporated into the UI. By engaging with the feedback feature, a screenshot will be instantaneously captured of the UI display, along with details regarding the machinery the operator is using, the time, date, and mission it was used for. After this screenshot is documented, the operator will be able to attach written feedback to describe what can be adjusted. Our second part is to institute a product manager position that handles the feedback and delivers it back to the software developers. This product manager will sort through the feedback entries, find commonalities between suggested feedback, and synthesize this information for delivery to the software developers.

Meet the Team

Adrik Bagdasarian

Adrik Bagdasarian is a senior studying International Affairs with a concentration in International Conflict & Security. During his time at James Madison University, Adrik has held executive roles in the Public Affairs Student Organization and currently serves as a democracy fellow at the JMU Center for Civic Engagement’s Woodson Martin initiative. Additionally, he is a member of JMU’s Delta Phi Epsilon Foreign Service Society. Outside of JMU, Adrik is an intern with the International Center for Terrorism Studies (ICTS) at the Potomac Institute for Policy Studies (PIPS). Adrik hopes to continue pursuing his interest for international affairs and terrorism in a graduate program following his graduation in May 2023.

Sophie Venus

Sophie Venus is a senior studying International Affairs with a concentration in International Conflict and Security with a minor in Humanitarian Affairs. In addition to her major and minor Sophie has taken numerous Russian language classes leading to proficiency in conversational Russian. While at JMU Sophie has held an executive position in the Psi chapter of Alpha Sigma Tau sorority. Sophie has interned with the NJ 24th legislative district doing policy research and working with constituents. After graduating in May 2023 she hopes to pursue a career in the policy field in Washington DC.

Billy McKeon

Billy McKeon is a senior studying International Affairs with a concentration in Global Human Development. During his time at James Madison University, he has been a Democracy Fellow for the Campus Vote Project and JMU Center for Civic Engagement. He also interned with the Ned Lamont for Governor campaign last summer in Connecticut. He also is a long-form writer for JMU’s student-run newspaper The Breeze, writing on topics such as the history of the Shenandoah Valley through the perspective of Indigenous communities. After graduation, Billy hopes to pursue a career in the public policy field and hopes to continue his interest in global human development in a graduate program following his graduation in May 2023.

Ulises Fernandez

Ulises Fernandez is a senior pursuing a major in Computer Science and a minor in Mathematics. Upon graduation, he will obtain a CISSP certification. Electives reflect an interest in cyber security, networking, and database systems. After graduation in May 2023, he plans on entering the field of software development with a focus on information security.

Patrick Lee

Patrick Lee is a senior Korean American majoring in International Affairs focusing on International Relations. He has been the CEO and founder of Puff International LLC since 2014. He was originally class of 2019. However, Patrick enlisted in the Korean military in 2017. After his service, he worked as a TA at Kyungsung University in Busan, Korea. Since then, Patrick has been preparing for CBD hemp businesses in Korea and Thailand. After receiving his bachelor’s degree, he will take MBA at Babson College.